When registering for your Mogno workspace using an email and password, you are required to validate your account with a secure token. We understand that not receiving this email can be frustrating, but in most cases, the problem is simple to resolve.
Here is a step-by-step guide to help you find your validation email and complete your registration.
1. Immediate Checks (What to Do Now)
Follow these verification steps in your inbox, as they resolve the vast majority of undelivered email cases:
- Check the Spam/Junk Folder: In many cases, the email with the token is mistakenly classified as spam or junk by your provider (Gmail, Outlook, etc.). Look for terms like “token,” “validation,” or “Mogno.”
- Verify the Email Address: Make sure you are checking the exact email address you used during registration. Small typos can direct the email to an incorrect or nonexistent address.
- Check Storage Capacity: If your inbox has exceeded its storage limit, it may temporarily reject new messages. Try deleting old or large emails to free up space before requesting a new token.
- Review Inbox Rules: Some custom email rules or filters may be automatically moving the message to a subfolder or archive.
2. Common Reasons for Non-Delivery
When an email is not delivered, it may be rejected (bounced) by your destination server. Understanding the cause can expedite the solution:
- Invalid/Nonexistent Email Address: If the address entered during registration contains a typo or is no longer active, the destination email server will permanently reject the message.
- Server Blocking: The recipient’s email server may have a strict security filter that rejects the message based on internal security policies.
- Content/Spam Filters: If the provider’s automated system triggers a false positive on transactional emails, it may block delivery entirely or route it to the junk folder.
3. Solutions and Next Steps
If you have performed the immediate checks and the problem persists, take the following actions:
- Add Our Sender to the Whitelist: To ensure our emails are always accepted, add our sender address (no-reply@mogno.ai) to your trusted senders list. Instructions for this vary by email provider.
- Check with Your IT Team (Corporate Emails): If you are using a corporate email address, your company’s firewall or security policy might be blocking the message. Contact your IT department and ask them to add our sending address to your server’s whitelist.
- Request a New Token: After performing the checks and whitelisting our address, return to the Mogno registration page and request the token to be resent.
Need Help with your Sign-in?
If the email still does not arrive after following all these steps, and you are experiencing issues completing your registration, please reach out to our team directly at support@mogno.ai. We are here to help!